By visiting our Stores page, you can easily find detailed information about our stores, their addresses, and their opening hours. We look forward to seeing you at our nearest store!

Yes, we ship internationally. We offer regular shipping for wholesale orders. For individual orders, we can ship to your location.

We offer a 2-year warranty for your peace of mind with our rugs. We are here to help with any issues that may arise, excluding user error. In such cases, please contact us and we will provide the necessary guidance and resolve the issue as quickly as possible.

Yes, we offer custom-sized rugs for our cut-to-size rugs. Simply provide us with the dimensions you need, and we can custom-make your rug to your exact specifications. This allows us to provide the most appropriate and aesthetically pleasing solution for your space.

Our shipping is completely free. Your orders are delivered safely to your door without any additional charges.

We ship domestically with Yurtiçi Kargo and Aras Kargo. Your orders are delivered to your door quickly and safely.

At Avvio Halı, we value customer satisfaction. Returns for our standard products are processed in accordance with applicable consumer legislation and the relevant return conditions. You can initiate your return request through our website and ship your product following the instructions provided by us. If the return conditions are met, your refund will be issued in accordance with the relevant process.

Custom-sized and personalized rugs: Rugs that are specially produced according to the dimensions specified in your request fall under the category of personalized products and, depending on the consumer's choice, cannot be returned under the right of withdrawal. However, your legal rights remain reserved in cases such as product defects or the product not conforming to the order.

If you have any questions, please contact the Avvio Halı customer support team. We are happy to assist you.

If the product doesn't meet your expectations after receiving it, simply return it to its original packaging after use. You can initiate a return request through the system and return the product to the relevant shipping company using the shipping code provided. If your return request is approved by us, your payment will be refunded, and the process will be completed. This ensures a smooth and secure return.

Fringe replacement is not standard for carpets. However, if customers request it by contacting us at the time of ordering or specifying it in the order notes, we can replace the fringe.