Customer Clarification Text

DISCLOSURE STATEMENT

Dear Customers, Members, and Visitors,

This Disclosure Statement has been prepared to explain the principles regarding the processing of your personal data by AVVIO HALI MOBİLYA TİC. A.Ş. (“Company”) in accordance with Law No. 6698 on the Protection of Personal Data (“Law”) and relevant legislation.

Data Controller:

Company Title: AVVIO HALI MOBİLYA TİC. A.Ş.
Headquarters: Demirkapı Mah. İzzetpaşa Cad. Uzra Mavimturk Sk. No: 44 A/6B Bağcılar / İstanbul
Branch: Göztepe Mah. Marmara Cad. No: 145/1A/7B Bağcılar / İstanbul
Tel: 0 212 476 71 74
Trade Registry No: 1141645
Mersis No: 0738-0270-6230-0001
Tax Office: Kocasinan V.D. – 783 027 0253

1. Scope

This text covers the processes related to the collection, processing, transfer, storage, deletion, and right requests of personal data of our customers who shop in our stores, our store visitors, our online platform users, our members, those using the live sales system, individuals who establish contact, and customers who have given commercial communication consent.

2. Scope and Purposes of Personal Data Processing

In-store Purchases:

  • Identity, contact, customer transaction, financial, legal transaction data

  • Sales transactions, invoicing, after-sales support

Store Visits:

  • Audio and video data (CCTV)

  • Security and fulfillment of legal obligations

Live Stream Sales:

  • Audio, video, and photo data

  • Records of conversations between customers and sales consultants

Web / Mobile Visitors:

  • IP, browsing information, cookie data

  • Analysis and targeting activities in accordance with cookie policy

Membership and Orders:

  • Identity, contact, order, address, payment, transaction security data

  • Processing orders, providing order history

Those Granting Commercial Communication Consent:

  • Name, surname, email, phone, log data

  • Campaign, promotion, and marketing activities

Customers Who Contact Us:

  • Request, complaint, voice recording, social media information

  • Customer service processes and dispute resolution

3. Method of Personal Data Collection and Legal Basis

Data is collected:

  • Through automatic methods (camera, application, website)

  • Through semi-automatic methods (in-store forms, consultant registration)

  • Through non-automatic methods (phone, social media, document declarations).

Legal bases:

  • Explicit consent (sending commercial communications)

  • Establishment/performance of a contract

  • Fulfillment of a legal obligation

  • Establishment, exercise, or protection of a right

  • Legitimate interests

When the purpose of data processing ends, personal data is deleted, destroyed, or anonymized.

4. Transfer of Personal Data

Personal data may be shared with the following parties, limited to the purpose of processing:

  • Cargo/logistics companies

  • Payment institutions, banks

  • Business partners and suppliers

  • Group companies and affiliated stores

  • Public institutions due to legal obligation

5. Your Rights

By applying to our Company within the scope of KVKK Article 11, you have the right to:

  • Learn whether your personal data is being processed

  • Request information if it has been processed

  • Learn whether it is used for its intended purpose

  • Learn the third parties to whom it has been transferred domestically/abroad

  • Request correction/deletion/destruction

  • Request notification of these operations to third parties to whom it has been transferred

  • Object to results detrimental to you due to analysis by automated systems

  • Demand compensation if you suffer damage.

6. Application Methods

You can submit your requests:

  • In writing

  • With a secure e-signature / mobile signature

  • Via registered electronic mail (KEP)

  • Via the email address registered in our system at kvkk@avviohali.com.
    (The Data Subject Application Form can be used.)