Cancellation and Refund Policy

CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION – RETURN CONDITIONS

GENERAL PROVISIONS

  1. When you place an order electronically through our website, you are deemed to have accepted the pre-information form and the distance selling agreement presented to you.

  2. Buyers are subject to the provisions of Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts (Official Gazette: 27.11.2014 / 29188) regarding the sale and delivery of the products they purchase.

  3. Shipping costs for product shipments are covered by the seller.

  4. Each purchased product is delivered to the address specified by the buyer within the legal period of 30 days. If delivery does not occur within this period, the buyer may terminate the contract.

  5. The seller is obliged to deliver the product complete, in accordance with the specifications stated in the contract, and with any accompanying documents such as a warranty certificate and user manual.

  6. In case the delivery of the product becomes impossible, the seller is obliged to notify the buyer in writing within 3 days from the date of learning about this situation and to refund the payment within 14 days.

NON-PAYMENT OF PURCHASED PRODUCT PRICE

  1. If the buyer does not pay the product price or if the bank record is subsequently cancelled, the seller's obligation to deliver ceases.

UNAUTHORIZED USE OF CREDIT CARD

  1. If, after the product is delivered, the bank notifies the seller that the payment was made by unauthorized persons and the payment is not transferred to the seller, the buyer must return the product within 3 days, with shipping costs borne by the seller.

UNFORESEEN CIRCUMSTANCES

  1. If delivery cannot be made due to force majeure events beyond the seller's control, the buyer is notified. The buyer may request cancellation, exchange, or postponement of delivery until the impediment is removed.
    In case of cancellation:

  • For cash payments, the fee is refunded in cash within 14 days.

  • For credit card payments, the fee is refunded to the bank within 14 days (the time for banks to reflect it to the buyer's account may be 2–3 weeks).

For products not in stock and specially prepared at the buyer's request, delivery times are applied in accordance with the legislation.
There is no right of cancellation or return for custom-made products.

BUYER'S OBLIGATION TO INSPECT THE PRODUCT

  1. The buyer must inspect the product before taking delivery; damaged, broken, or opened products should not be accepted. Products received are considered sound.
    The product for which the right of withdrawal is exercised must be unused and sent with its invoice.

RIGHT OF WITHDRAWAL

  1. The buyer can exercise their right of withdrawal without giving any reason within 14 days from the delivery of the product. A written notification to the seller is sufficient for this purpose.

WITHDRAWAL NOTIFICATION ADDRESS — AVVIO HALI MOBİLYA TİC. A.Ş.

COMPANY: AVVIO HALI MOBİLYA TİC. A.Ş.
Head Office: Demirkapı Mah. İzzetpaşa Cad. Uzra Mavimturk Sk. No:44 A/6B Bağcılar / İstanbul
Branch: Göztepe Mah. Marmara Cad. No:145/1A/7B Bağcılar / İstanbul
Tel: 0 212 476 71 74
E-mail: info@avviohali.com
Mersis: 0738-0270-6230-0001
Trade Reg: 1141645

WITHDRAWAL PERIOD

  1. For service purchases, the 14-day period starts from the contract date.
    There is no right of withdrawal for services whose performance has begun with consumer consent.

  2. Shipping costs within the scope of the right of withdrawal are borne by the seller.

  3. For the right of withdrawal, notification must be made within 14 days via registered mail with return receipt, email, or fax. The product must not be on the list of Products for which the Right of Withdrawal Cannot Be Exercised.

EXERCISING THE RIGHT OF WITHDRAWAL

  1. The product invoice must be sent.
    If it is a corporate invoice, the transaction cannot be completed without an "return invoice" issued by the buyer.

  2. The product must be sent complete and undamaged with its box, packaging, and accessories.

RETURN CONDITIONS

  1. The seller is obliged to refund the price within 10 days at the latest from the receipt of the withdrawal notification and to take back the product within 20 days.

  2. Losses in value due to the buyer's fault are compensated.
    The buyer is not responsible for changes and deterioration resulting from normal use.

  3. If campaign conditions fall below the threshold due to a return, the discount used will be cancelled.

PRODUCTS NOT ELIGIBLE FOR WITHDRAWAL

21–22. There is no right of withdrawal for innerwear bottoms, swimwear bottoms, custom-made products, opened cosmetic/personal care products, disposable products, digital content, software, CDs/DVDs and similar reproducible products, products with expiring dates, and products unsuitable for return due to health/hygiene reasons.
For products manufactured with custom measurements, patterns, or sizes, returns are not accepted except for manufacturing defects.

DEFAULT AND LEGAL CONSEQUENCES

  1. In case the buyer defaults on payments made with a credit card, the relevant bank may apply interest within the scope of its contract and initiate legal proceedings.
    The buyer agrees to cover the seller's losses arising from the delay.

PAYMENT AND DELIVERY

  1. Payment can be made via EFT / Wire Transfer.